Help Center

SHIPPING DESTINATION

We ship both locally (EU) and worldwide.THERE WILL BE 2 WEEKS DELAY IN FULFILLMENT FOR SOME PRODUCTS AND REGIONS ON ALL ORDERS.EU orders take 5-15 business days to be delivered to you and we ship within 3 business days if the item is in stock.All preorders are shipped and delivered within 25 days after placing an order.INTERNATIONAL ORDERSInternational orders take 7-14 business days to be delivered, we ship within 5 business days if item is in stock. All preorders are shipped and delivered within 25 days.Shipping time might vary depending on location, customs regulations and other factors beyond our control.SHIPPING CHARGESWe offer FREE worldwide shipping.CUSTOMS IMPORT DUTYAll International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees.These funds are neither paid to CDR nor are they set by CDR rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.Funds are due upon receipt in accordance with your local import and postal regulations and are customers.

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.We do not mark packages as a gift.To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.REFUSING TO PAY CUSTOMSIf you choose to refuse the customs fee and the parcel is returned back to CDR , there will be no refund issued.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

CUSTOMS CLEARANCE Customers are fully responsible to follow the customs clearance procedure and formalities by providing all necessary documents required by customs according to their country's law and regulations to clear their orders.CDR takes no responsibility whatsoever for orders being returned to the shipper or abandoned it customer failed to provide the required paperwork in time.LOST PACKAGEWe do not refund for lost packages.Please consider adding insurance to your package.

International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees.These funds are neither paid to CDR nor are they set by CDR rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.Funds are due upon receipt in accordance with your local import and postal regulations.We are not responsible for any duty/import/taxes/customs/etc charges you may incur.Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.We do not mark packages as a gift.To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?Your order will take 1-3 days to process and between 5 to 15 days to arrive at your doorstep once your order is dispatched, You will receive tracking information of your parcel by email within 3 to 5 days after ordering.Please note delivery times may vary sometimes according to Peak busy season, Public holidays and country's custom restrictions.

We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.HOW MUCH YOUR SHIPPING COSTS?We offer FREE worldwide shipping on all orders.

You can track your parcel via the email we sent you. Clicking 'Track my order' in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery.
Alternatively, enter your tracking number into 'Track your order' on our website.
WHY MY TRACKING NUMBER NOT WORKING?
After you received an email with tracking information once your order is dispatched, you need to allow 3 to 5 business days for logistic to update their tracking record information on their system.
If you still have issues tracking your order, simply email us.

WHY MY TRACKING NUMBER NOT WORKING?
After you received an email with tracking information once your order is dispatched, you need to allow 3 to 5 business days for logistic to update their tracking record information on their system.
If you still have issues tracking your order, simply email us
at admin@cdrlifestyle.com and we will be more than happy to assist and locate your order.
WHAT TO DO IF MY TRACKING NUMBER IS STUCK?
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email and provide your shipping address again.
Step 3: If the items have arrived at your destination country - they are with local post of your country and most likely at your nearest post office. In an event of loss of merchandise while the items have arrived at destination country, we will not be responsible.

HOW SECURE IS YOUR SITE?
Halipax processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.
We take security very seriously, all payments are verified by Stripe to prevent fraud.

HOW CAN I IDENTIFY THE PAYMENT ON MY BANK STATEMENT?
Payments to Halipax via debit/credit cards are identified as " CDR "

DO I HAVE TO PAY CUSTOMS DUTY TAX ON MY ORDER?
Unfortunately we are unable to advise what customs charges may be applied to international shipments.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Halipax.
For more accurate information, we'd suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

WHAT TO DO IF MY PAYMENT WAS DECLINED?
If you are experiencing an issue when making a payment, 
A description of the problem and what time the problem occurred,
If you get an error message, please include it in your message to us.

PAYMENT DECLINED
If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address you informed on checkout.
If the above doesn't help, your Credit Card Company or bank will have more information.
If using PayPal, please contact PayPal directly it your payment has been declined.

SALES ITEMSOnly regular priced items may be refunded, unfortunately, all items discounted by 40% or more are considered final sale and cannot be returned for store credit or refunded to the original form of payment.

EXCHANGEWe only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@cdrlifestyle.com.

ORDER CANCELLATIONCustomers have 4 hours to cancel their order if they changed their mind for any reason. Unfortunately, we cannot cancel orders as we dispatch all orders within 4 hours.If you wish to cancel your UNSHIPPED order after 4 hours, we will charge a 6% cancellation fee as payment providers charge this to us to reverse a payment. In order to cover these costs, they will be solely the customer's responsibility.

GIFTSIf the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN SHIPPINGOnce we received your initial email request for return, upon approval, you may return your product to the address we will provide via email within 7 days. Unfortunately, if 7 days pass we are unable to accept the return.**PLEASE DO NOT SEND YOUR ITEMS WITHOUT PRIOR NOTIFICATION, WE HAVE A RIGHT TO REFUSE THE RETURNED ITEMS IF FAILURE TO DO SO.You will be responsible for paying for your own shipping costs for returning your item.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.**If you are shipping an item over $75, you should consider using a trackable, Signature Required shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

CAN I CHANGE OR CANCEL MY ORDERS?You can change or cancel your order within 4 hours. Just contact us at admin@cdrlifestyle.com for your request.If we have begun processing your order and it has not left our facility, and you still wish to cancel your order, you will be charged a 6% cancellation fee for your canceled orders.